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Payment
Information
You can pay for your purchase by Credit Card or Online Banking. Please call
us at 1800 888 462 (Mon -
Fri, 9a.m - 5p.m) if
you have any enquiries regarding payment.
Shipping Information
Delivery
Delivery is free for purchases RM300 nett &
above in Peninsular Malaysia and Delivery is free for purchases RM500 nett & above in East Malaysia.
Privacy Policy
GNC LiveWell respects the privacy needs and
concerns of our customers. That is why how we handle any personal
information, such as your name, address, email address or phone number
("Personal Information") that you provide to us is important to us.
To earn your trust, we respect your privacy in handling Personal Information
relating to you and your transactions with us, whether at one of our GNC LiveWell stores, our customer service or through gnclivewell.com.my or one of our related Internet web
sites ("Sites"). This Privacy Statement describes the Personal
Information we gather about you, what we do with it, the safeguards we have
in place to protect it, and how you can control our use of it. By using the
Sites, the user agrees, without limitation or qualification, to be bound by
this Privacy Statement.
When you provide Personal Information at our Stores, our Call Centers, and our Sites, you
are consenting to the manner in which GNC will collect, use, disclose and
otherwise manage your Personal Information, as set out below.
Who May Use the Sites: The Sites are not intended or designed to
attract users under the age of 18. We do not collect Personal Information
from any person we know to be under the age of 18. If you are under 18, we
ask that you not send us any Personal Information.
The Sites are intended for users from Malaysia and those not
governed by privacy policies of other countries. Information sent to us will
be housed on servers located in Malaysia. Do not send us
information unless you consent to the application of Malaysia law and to the use
and disclosure of your information consistent with this Privacy Statement.
Collection and Use of Personal Information: We may collect Personal
Information that you provide us when you:
- Purchase, order, return, exchange or request certain information
about our products and services;
- Contact customer service desk;
- Visit or register with our Sites or participate in another feature
of our Sites
- Enter into a contest or respond to one of our surveys; or
- Provide us with comments or suggestions.
We may also collect Personal Information about you from our Service Providers
who provide us with e-commerce related services related to the Sites.
Shopping at GNC LiveWell: When you purchase
products and services at one of our Stores, you can do so anonymously when
you pay with cash. If you use a credit card for any of your purchases, we will
collect your credit card information and keep a history of your purchases. We
use this information to process your orders and to better assist you when you
visit or call us. We collect this information to help prevent fraud.
Site Registration: Registration is an optional service provided by our
Sites. You do not have to register to browse on our Sites, but you do have to
register to purchase products on our Sites. When you register, you are asked
for information such as your name, address, phone number, e-mail address, a
password that you select, and your interests, if you choose to register them.
Your registration information may be used to help make your online shopping
quicker and easier, by pre-filling certain parts of your shopping
information. When you register you will have the opportunity to sign up for
future marketing information from GNC LiveWell.
Other Uses of Personal Information: GNC LiveWell
also uses Personal Information, including information provided to us from our
Service Providers, to continually assess and improve the products and
services we offer. To serve you better, we may combine the Personal
Information that you give us with publicly available information and
information we receive from or cross-reference with our marketing partners
and others. We use that combined information to enhance and personalize your
shopping experience with us, to communicate with you about our products and
events that may be of interest to you, and for other promotional purposes.
Promotional Information and Marketing Materials: We would like to
inform you of products and services, sales and special offers that might
benefit you. When you register online or participate in a survey, you will
have the opportunity to sign up for e-mails about our products, services,
sales and special offers.
We may also send you mail, email or call you with information about our
product and service offerings if you have provided us with your name and
address, email address or phone numbers at our Stores, Call Centers or Sites. If you
would like to stop receiving such promotional information from GNC, please
see the "Privacy Preferences/Opt-Out" section of this Privacy
Statement.
Disclosure of Personal Information: We enter into marketing relationships
with advertisers or other companies that provide products or services that we
believe may be of interest to GNC LiveWell
customers. We will share your Personal Information with those marketing
partners in order to help them send you information that we believe will be
of interest to you. We may share non-identifiable aggregated information with
these companies. We will not disclose your telephone number, credit card
account information or e-mail address for these purposes. We may also provide
Personal Information to any of our affiliated businesses.
Access to Personal Information by Companies that Work with or on Behalf of
GNC LiveWell: Some of our operations, such as
our electronic commerce, may be managed by Service Providers who are
unaffiliated companies. These companies may share Personal Information with
their affiliates and with service providers whom they engage to perform
services related to our Sites or the operation of our business. Examples of
these services include payment processing and authorization, fraud protection
and credit risk reduction, product customization, order fulfillment and
shipping, marketing and promotional material distribution, Web site
evaluation, data analysis and, where applicable, data cleansing. These
companies may have access to your Personal Information on a confidential
basis only to the extent necessary to perform their functions. In no event
will we authorize these companies to use your Personal Information for any
reason other than to provide you with those specific services.
If your purchases are being shipped to you, your shipping information will be
shared with our delivery service providers. Our delivery service providers
are asked not to use your Personal Information for any purpose other than
making the delivery.
Sale of Business: In the event that
GNC LiveWell or some of our assets are sold or
transferred or used as security, your Personal Information may be transferred
to third parties as part of that transaction.
Disclosures of Personal Information in Legal Proceedings: If GNC LiveWell or any of our Service Providers is requested by
law enforcement officials or judicial authorities to provide Personal
Information on individual users, GNC or the applicable Service Provider may,
without your consent, provide such information. In matters involving claims
of personal or public safety, GNC or the applicable Service Provider may
provide your Personal Information to appropriate authorities without your
consent or court process. GNC or our Service Providers also will provide your
Personal Information in response to a search warrant or other legally valid
inquiry or order, or to an investigative body in the case of a breach of an
agreement or contravention of law, or in litigation involving GNC, the
applicable Service Provider, or otherwise as required by law. We may also
disclose Personal Information to assist in debt collection where you owe a
debt to us.
Additional Information about Our Sites
Visiting Our Sites: In general, you can visit our Sites without telling
us who you are or providing us with any information. However, we collect the
IP (Internet protocol) addresses of all visitors to our Sites and other
related information such as page requests, browser type, operating system and
average time spent on our Sites. We use this information to monitor and
improve our Sites.
Security of Personal Information: We maintain administrative,
technical and physical safeguards to protect against unauthorized access,
use, modification and disclosure of Personal Information in our custody and
control. We also are committed to employing reasonable technology in order to
protect the security of our Sites. However, even with the best technology, no
website is 100% secure. We will take reasonable measures which we believe are
appropriate to protect your Personal Information from loss, misuse,
alteration or destruction, and, where possible, will ask that any third
parties to whom we may transfer such information to take comparable steps to
protect that security.
Secure Shopping: When you place orders on our Sites, all of your order
information, including your card number and delivery address, is transmitted
through the Internet using Secure Sockets Layer (SSL) technology. SSL
technology causes your browser to encrypt your order information before
transmitting it to our secure server. SSL technology, an industry standard,
is designed to prevent someone other than operators of our Sites from
capturing and viewing your Personal Information. Since any order information
you provide to us on our Sites will be transmitted using a secure connection,
if your Web browser cannot support this level of security, you will not be
able to order products through our Sites. The most recent versions of
Netscape Navigator™ and Microsoft Internet Explorer® can support a secure
connection and can be downloaded for free from the Netscape and Microsoft
website respectively.
Passwords: To provide you with an increased level of security, online
access to your Personal Information is protected with a password you select.
We strongly recommend that you do not disclose your password to anyone. GNC
will never ask you for your password in any unsolicited communication
(including unsolicited correspondence such as letters, phone calls or e-mail
messages).
Our Privacy Statement and Outside Links: This Privacy Statement only
applies to the various Sites. Our Sites may include links to the websites of
our business partners, vendors and advertisers. These other sites are outside
of our control. Please be aware that these websites may collect information
about you, and operate according to their own privacy practices which may
differ from those contained in our Privacy Statement. Remember to consult
that website's own privacy policy, as once you are outside any of the Sites,
any information you submit is no longer in our control.
Privacy Statement Modifications: From time to time we may modify or
amend this Privacy Statement in order to comply with new laws or regulations
or to reflect future changes in our business practices. Any changes in our
policies will be communicated in this page so please check back on occasion.
Contacting Us: If you have any questions about our handling of
Personal Information, please contact us at GNC, Customer Service – 1800 888
462, or e-mail us at livewell@gncmal.com.my
Last Updated: July 3, 2009
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