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Frequently Asked Questions

VIP Membership

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I am a member. Why can't I login?

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When is my membership valid till?

I do not have / forgot my PIN code

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My birthday falls on this month. Am I entitled to the birthday privileges?

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My birthday falls on this month. Am I entitled to the birthday privileges?

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Error Message shown on website.

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Orders Related

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Can I redeem my BonusRM online?

Do I get BonusRM for shopping online?

I signed in with my VIP membership, but do not see any discount.

The promo code is not working. What should I do?

VIP discount is not applied when I add products into shopping cart for Buy 1 Free 1 promotion

Do you offer self-collection?

I placed an order online and the order status is 'Shipped'. What does this mean?

VIP discount is not reflected when I add products into shopping cart

I placed an order online and the order status is 'Pending'. What does this mean?

Why have I not received a confirmation email/Invoice receipt?

Shipping Related

Payment Related

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The screen shows "404" error / goes blank when making payment.

How do I offset my purchases with my BonusRM?

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I would like to do an refund of my items bought on your webshop?

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Career

GNC Career

GNC CAREER

If you’re someone who truly wants to make a positive difference in people’s lives, a career at GNC is for you. At GNC, we are a family of diverse and dedicated individuals bringing our unique talents together to help others connect with the best they can be. Whether it is in our stores, offices or distribution centers, you will be an important team member who contributes to our success and growth as well as the wellbeing of people around the world.

For interested applicants, kindly submit your resume, indicating your availablity, current/last drawn and expected salary to hr@gncmal.com.my

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